Renault Eurodrive NZ

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Reviews of Renault Eurodrive NZ

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  JE O Added March 29, 2022

  ★ ☆ ☆ ☆ ☆
  Never use this company! We paid close to $2500 for a 1 month car lease in Europe, picking up from 1 destination, returning to another. The entire situation was a debacle from beginning to end.
  
  When we arrived to pick up the car from the airport there was no representative and no car. After hours of phone calls Renault Eurodrive finally admitted that despite paying in full months ago they had no car for us. More frantic phone calls by us finally result in Eurodrive saying they have organised a car for 10 days for us from Europcar instead. After 10 days we are expected to drive back to Amsterdam and return the car, then Renault might, just might, have a lease car for us. When we pointed out we have leased a car for 31 days, not 10, and we are driving to Italy and not returning to the Netherlands, we are told we need to pay Europcar a further $1500 to return their hire car anywhere other than Amsterdam. We refuse and after 5 hours of phone calls we finally leave the airport with a hire car from Europcar instead - being forced to agree to return the hire car to a Europcar office in 10 days and replace it with a Renault Eurodrive leased car (which is what we have paid for in the first place.) If we had not agreed to this we would have had no car at all.
  Over the next ten days numerous phone calls are made trying to sort out a suitable agreement. This takes hours and hours of my time, phone calls are mostly not returned by Renault Eurodrive. Finally we receive an extension of another 10 days, We are told we still must return the car to a Eurodrive office and replace it with a leased car unless other arrangements can be made. They promise to get back to us. Again, no phone calls are forthcoming. We make more phone calls, occasionally we strike someone helpful. More often than not people promise to look into our situation but do not return our calls. Finally an agreement is reached. We will keep the hire car and return it to Rome airport as originally agreed. We do so and believe that finally this nightmare is behind us.
  But no! Now I am informed that the hire car is lost (!) and Europcar are trying to hold us responsible.
  Incredible...
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  David Trenerry Added March 22, 2022

  ★ ★ ★ ★ ★
  I would lik to thank Karen Power for her help with our Renault Eurodrive leasing arangements. Karen has helped us over many years with vehicle selection and leasing advice. In doing so, nothing has ever been a problem and her service has always been exemplary. Her friendly disposition and nothing is ever a problem help and advice has made dealing with Renault Eurodrive a great experience year after year.
  David
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  Paul N Added March 19, 2022

  ★ ☆ ☆ ☆ ☆
  What Renault Eurodrive fail to tell you is that keyless entry vehicles can be unlocked very easily with cheap wireless scanning devices available online. On a recent 8 week driving tour of Europe we had all our luggage stolen from the boot of a locked Renault Eurodrive Captur while in Italy. Renault Eurodrive has a duty of care to advise customers, many of whom are taking out a long term lease with lots of luggage, that nothing is safe in the vehicle. They also fail in their duty of care to advise customers that as a consequence, nothing is insured inside the vehicle. They treated my wife and I like imbeciles. They couldn't care less about our plight, offered no assistance and were arrogant and utterly irresponsible.
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  Rob B (Rob B) Added March 17, 2022

  ★ ★ ★ ★ ★
  We have been using Renault Eurodrive for many years now and we are very happy with them.
  
  This year we were not able to get the vehicle of our choice but Karen Power has gone to great lengths to arrange a good alternative.
  
  Many thanks Karen!

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